Question 1

Is there a free trial?

Accepted Answer

Yes. Every plan starts with a 14-day free trial. You get full access to all features from day one, no credit card required during the trial.

Question 2

What does the annual discount save me?

Accepted Answer

Annual billing saves 20% compared to monthly. That is $94/yr on Starter ($39 to $31/mo), $238/yr on Growth ($99 to $79/mo), and $598/yr on Pro ($249 to $199/mo).

Question 3

Do you charge per inbox?

Accepted Answer

No. Each plan comes with a set inbox limit: 10 on Starter, 50 on Growth, and unlimited on Pro. There are no per-inbox fees within those limits.

Question 4

What counts as a connected inbox?

Accepted Answer

Any email account you connect to MyColdInbox (whether a Gmail account, an Outlook or Microsoft 365 mailbox, or any IMAP account) counts as one inbox.

Question 5

Can I upgrade, downgrade, or cancel anytime?

Accepted Answer

Yes. You can change plans or cancel at any time from your billing settings. There are no long-term contracts or cancellation fees.

Question 6

What happens if I reach my inbox limit?

Accepted Answer

You will be prompted to upgrade before connecting additional inboxes. All existing inboxes stay connected and fully functional.

Question 7

How does email management software pricing usually work, and how is yours different?

Accepted Answer

Most email management software charges per user per month, often with a second charge per connected mailbox, which is punishing when you run 50 sending accounts and 5 people. MyColdInbox charges a flat plan price with inbox and seat limits set by tier: $39/mo for 10 inboxes, $99/mo for 50, $249/mo for unlimited. No per-inbox fee, no per-seat surprise, every feature on every plan.

Question 8

What happens after the trial ends?

Accepted Answer

Your 14-day trial gives full access to your plan's features with no payment method required to start. If you have not added a payment method and chosen a plan by the end of the trial, access to paid features ends automatically until you subscribe.

Question 9

Is there a setup fee?

Accepted Answer

No. There is no setup fee or onboarding charge on any plan. You pay only the listed monthly or annual price for your plan tier; connecting inboxes, inviting your team, and getting started are all included.

Question 10

What payment methods do you accept?

Accepted Answer

Payments are processed securely through Stripe. We accept major credit and debit cards. MyColdInbox never sees or stores your full card number; Stripe handles that directly.

Question 11

Do you offer refunds?

Accepted Answer

Subscription fees are non-refundable except where required by law. Cancelling stops future billing, but charges already processed, including the unused portion of an annual plan, are not refunded. Every plan includes a 14-day free trial so you can evaluate MyColdInbox fully before you are charged.

Question 12

What email providers does MyColdInbox support?

Accepted Answer

Gmail (including Google Workspace), Microsoft Outlook and Office 365, and any other IMAP provider. Gmail and Outlook connect through a two-click OAuth flow; other IMAP inboxes connect with your server settings and an app password.

Plans built for cold email agencies

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